E-commerce audits, management and builds — see how we work →
Outsourced e-commerce management

E-commerce run like a business, not like a project.

We take responsibility for e-commerce as a whole: sales plan, margin, team, suppliers and results. You get experienced management and an implementation team in one retainer.

Book a callWhat we take on
Modela steady monthly retainer
Startwith an e-commerce audit
Accountabilityone team: decisions and delivery
Audit costdeducted in the first month
Experience

We know e-commerce management from practice

Experience managing e-commerce for the 5.10.15 and Quiosque brands and working on the development of the Monnari capital group.

5.10.15

Experience managing e-commerce for a nationwide Polish childrenswear brand.

Quiosque

Experience managing e-commerce for a nationwide Polish womenswear brand.

Monnari

Work on the development of the Monnari capital group.

What we take on

Six areas under one accountability

01

Sales plan and priorities

Goals, budget and the order of actions for the quarter. The team knows what matters now and what can wait.

02

Margin and offer

Margin by product, category and channel, plus promotion and returns policy. Decisions based on numbers, not on instinct.

03

Team and suppliers

We coordinate the people on your side as well as agencies, software houses and tool vendors. One task list, one accountability.

04

Technology and data

A roadmap for the platform, integrations and analytics. An operational dashboard that everyone reads the same way.

05

Marketing and CRM

Acquisition channels, marketing automation and work with the customer base, all tied to the sales plan.

06

Performance reporting

A steady rhythm of reviews and a summary for the board: what we did, what result it brought and what comes next.

When it makes sense

E-commerce is too big to run on the side

e-commerce is growing, but nobody is accountable for it as a whole

you are looking for an e-commerce manager, and recruitment is taking long or has failed

the board needs a partner who speaks the language of results and margin

several agencies are doing their own thing, but nobody ties it into one plan

the team is good operationally and needs direction and priorities

you are planning a platform or sales model change and need someone to lead it

How it works

From the audit to a steady working rhythm

01

E-commerce audit

In 5–7 working days we get to know the numbers, the back office and the team. You get a report and a roadmap with priorities.

02

Plan and scope

We agree goals, the scope of responsibility and the monthly retainer. We deduct the cost of the audit in the first month.

03

Day-to-day management

We deliver the roadmap: we manage priorities, the team and suppliers, and we implement changes with our own people or with yours.

04

Performance reviews

We regularly show results against the plan and correct course. No reports for the sake of reporting.

The first step is an e-commerce audit

5–7 working days, a fixed fee known upfront, 2 hours of your team's time. At the end you have a roadmap and a proposal for an ongoing collaboration.

See what the audit covers
FAQ

Questions about outsourced e-commerce management

An agency is responsible for its own channel or brief. We are responsible for e-commerce as a whole: the plan, margin, priorities and the work of suppliers. If you already have agencies that work well, they stay, and we coordinate them.

We don't have to. We can take over the e-commerce manager role where it is missing, or strengthen an existing team with management, analytics and implementation. We agree the scope after the audit.

To take responsibility for a result, we need to know the numbers, the back office and the team. The audit takes 5–7 working days, costs a fixed fee agreed upfront and is deducted in the first month of collaboration.

It is a monthly retainer that depends on the scope of responsibility and the scale of the store. You receive a concrete proposal together with the roadmap after the audit.

For brands that sell online at scale or are quickly reaching it, most often in fashion, beauty, home and garden, and retail, and that want experienced e-commerce management on their side without building a whole department from scratch.

Yes. Stores, integrations, marketing automation and websites are delivered by the same team, so recommendations do not wait for a contractor. If you have your own IT department or a software house, we work with them.
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Let's talk about running your e-commerce

Describe your store, your sales scale and who is responsible for e-commerce today. We will get in touch to arrange a 15-minute call.

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